In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. endobj INFO 30-Apr-2020 13:39:25,589 [0x00002440]: RefId:[7614e514-9e1c-4485-84a3-ab15551a15b3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Additionally, if your headset comes with the PerSono Suite application, you can mute it from your computer. INFO 30-Apr-2020 13:39:26,502 [0x00002440]: RefId:[fef900d5-b6ff-4e6d-90ee-35c8c7a95868] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Disable sensors You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Top Rated Plus. 5. Very unfair.". |__Allworx Phone Headsets |__Mitel 4015,4025,4110,4125,4150 While the call is active, mute the call from the device or Lync. Headset Compatibility: All H-Series corded Plantronics headsets: Packaging Info. Is it possible to disable that notification? WA_m I=xJP Buy Logitech H570e Wired Headset, Mono Headphones with Noise-Cancelling Microphone, USB, In-Line Controls with Mute Button, Indicator LED, PC/Mac/Laptop - Black in United Arab Emirates. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. If I reboot I can use other applications as normal but as soon as I start Skype for Business and initiate another call it is right back to the same behavior. Hi, We are tracking an auto mute issue but it is within SFB Mac app itself. Call control. INFO 30-Apr-2020 13:39:25,311 [0x00002440]: RefId:[20cc9d8c-e27d-470a-885b-4e1affba196b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Model Plantronics Savi 8220 UC. Once uninstalled, what is the best link to use to download the new software? <> I guess yo ushould try that. Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. DEBUG 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[87c37ccf-ed87-40e6-8005-177524ef59eb] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_ENDED If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. Alternatively, you can select the device, and click the Properties button. INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} WIRELESS HEADSETS INFO 30-Apr-2020 13:39:31,876 [0x00004ba0]: RefId:[d886887e-e33e-42d3-8551-8793b5ce1efa] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:26,664 [0x00002440]: RefId:[e0b2c006-49c3-4f61-85f0-a585e425262b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,361 [0x00002440]: RefId:[1fcb00f5-7fa6-40bd-a46d-2bfb6c7799cc] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again I had to restart the system after the update for it to address the issue but it appears this does fix this issue. INFO 30-Apr-2020 13:39:25,159 [0x00002440]: RefId:[f58fada5-b572-42ee-a74d-9216d90bbae1] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Best Buy has honest and unbiased customer reviews for Poly - formerly Plantronics - Voyager Legend Wireless Noise Cancelling Bluetooth Headset - Silver/Black. Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[584089ec-aa72-4437-a96f-c5be4e6ea4de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,877 [0x00002440]: RefId:[e8458d61-a761-4eed-a43b-82fbe32d1a76] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I filed the report via the application. Poly Voyager Focus UC Standard No Stand Nigeria boasts SoundGuard Digital technology that helps protect against sound levels above 118 dBA Could you confirm customer's Windows 10 version? INFO 30-Apr-2020 13:39:26,568 [0x00002440]: RefId:[e1abc942-44f2-4c1b-9c0c-69bc5dd6c608] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Even better, people want to wear it "so your investment pays off. INFO 30-Apr-2020 13:39:24,924 [0x00002440]: RefId:[b96392a5-064c-45df-b28d-8c9726f82373] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again plantronics voyager legend mute button not working. Has anybody else read elsewhere about similar problems? These sensors are located in the bottom of the ear cups. INFO 30-Apr-2020 13:39:26,171 [0x00002440]: RefId:[39bf1b8e-46fb-4d43-83c0-a25331ed1584] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Cookie Notice All other applications in MacOS with audio are now automatically muting my headset when the audio starts. 2. I uninstalled the Plantronics Hub Software. INFO 30-Apr-2020 13:39:26,151 [0x00002440]: RefId:[8c9ce041-4a45-407e-a7d3-b6cd3b8d6c3c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,980 [0x00002440]: RefId:[08d55bc2-41c5-4532-8efb-702e6e571747] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This thread is locked. Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:24,855 [0x00002440]: RefId:[8d6c7afc-5550-4785-b025-cb8a44e78e62] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hea r "pairi ng" and the hea dset LED s flash red and blue. endstream INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged As of August 29, 2022, HP Inc. completed the acquisition of Poly. The best way forward, as you have not provided the minimum amount of details needed, is to contact our support team. Can you please file the bug through the Help/Report an issue menu. INFO 30-Apr-2020 13:39:17,756 [0x00003980]: RefId:[13b62a5e-dbec-47a6-ac7b-8222236f100f] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,369 [0x00002440]: RefId:[c22e216c-3373-44c8-8808-a04e636ed34e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} We have to ways how to do it and will show you how to do any of them. INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[1d1c7c5b-58d4-4159-a154-ce337d0f4cc9] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Unfortunately with yesterday's update to 16.4.246 the problem still persists. endobj This is incredibly frustrating (both the broken aspect of the application and the lack of response). CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L That will take a bit to save everything and shut down. Thanks, Time to look for a different solution after years of using plantronics, it seems that someone dropped the ball on the 5200 UC headset. Have you reported the issue using "Help/Report an issue"? INFO 30-Apr-2020 13:39:27,046 [0x00002440]: RefId:[5313270d-8167-486c-bc1a-dca9658d8edc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} . INFO 30-Apr-2020 13:39:26,812 [0x00002440]: RefId:[31f1b65c-d029-47d0-b350-b0b3d8408955] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,255 [0x00002440]: RefId:[3fd6aa73-4eb9-4f39-b715-d69d31ba4ba7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Poly audio devices have amazing acoustic features that improve your experience, whether you are taking a call for work or relaxing with your favorite music. 5. 3. INFO 30-Apr-2020 13:39:26,644 [0x00002440]: RefId:[bf84512e-0543-4a50-a9d8-84f2fea2d9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Police there asked people to stay off the roadways just before rush hour was set to start, with a warning that people should not call 112 in the area unless they are in life threatening danger. Mute, Speakerphone, Volume +, Volume - 5 dedicated function keys; Cancel, Menu / Select, Hold, Redial, Intercom; Related features; Interfaces and connections. The language in my office right now is a lot worse than that as I work in sales and rely on the phones. How to fix it, Best Headsets for Business Travel Reviews, Plantronics (Poly) Wireless Headset Models and How They are Labeled, Poly Voyager 4245 Test and in-depth Review by the Expert at HeadsetPlus.com, Compatible Headsets for Polycom VVX IP phones, Poly CA22CD-SC vs CA22CD-DC Differences Explained, Jabra Evolve2 Buds Test and in-depth Review by the Expert at HeadsetPlus.com, Poly Edge Series VoIP Phones Headset Compatibility, Test and Reviews, Plantronics/Jabra Hearing Aid Compatible (HAC) Headsets for office telephone or PC softphone. A talk time voice alert means sensors are working. INFO 30-Apr-2020 13:39:24,904 [0x00002440]: RefId:[d6a286bd-dcb2-4cb0-a104-559ea3693f6f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again and our INFO 30-Apr-2020 13:39:24,923 [0x00002440]: RefId:[3f5ff004-5a93-40ce-99a4-20fb6fd5138b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Also Note: For more information, please see our Having been on 16.4.203 for a day now it seems that this sometimes addresses the issue while in SfB but often does not and has NOT addressed the fallout to the remainder of the operating system. INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Lewis. <>1<>]>>/PageMode/UseOutlines/Pages 678 0 R/Type/Catalog/ViewerPreferences 694 0 R>> |__Aastra Phone Headsets INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[85b867ee-4841-4f86-b670-3c39e0713aeb] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[05770c7e-c015-4bed-8eaa-9a75d444a1b0] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Form Factor In-Ear Only. INFO 30-Apr-2020 13:39:25,744 [0x00002440]: RefId:[78710e8d-98d5-4dc5-ab8e-94d530872c04] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> 3. INFO 30-Apr-2020 13:39:26,113 [0x00002440]: RefId:[a4493f86-1c4a-4676-b17e-a416846303a8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Page 12: More Features INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[053efff0-ee25-4ef2-bfbe-d32fbfc91bd2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Quit the Plantronics Hub from the task bar Launched Device Manager, under "Sound, video and game controllers" I right-clicked "Planstronics Savi 8200 Office Series" and uninstalled it. Plantronics B825-M Voyager Focus UC Bluetooth Headset with USB (202652-102) CA$ 249.00 The Voyager Focus headset features voice alerts that announce caller ID, connection status, and talk time, while a dynamic mute alert warns you if you try to talk while the headset is muted. INFO 30-Apr-2020 13:39:26,951 [0x00002440]: RefId:[bef4675c-159e-41cf-af99-5ef6102db6a3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Right-click on the Plantronics device and choose Properties. $18.99. It's bad, very very bad. INFO 30-Apr-2020 13:39:26,295 [0x00002440]: RefId:[a78ceac3-1181-431e-9026-a9d63d64d329] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} We got your report. This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. Go to settings. Click on Sensors & Presence. Hi, Could you confirm customer's Windows 10 version? Just hold the mute button for a couple of seconds (on an iPhone 6 Plus). For now the Plantronics with dongle BT600 mutes also on audio connect. COMPUTER HEADSETS INFO 30-Apr-2020 13:39:25,119 [0x00002440]: RefId:[3751fc67-eaea-404f-8009-5641bef1930b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again My candidate directory branches where to look are: C:\Windows, C:\Program Files (x86). You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Hi. Two incidents at electricity substations in Flevoland left parts of the province without power on Friday afternoon. |__Plantronics Cisco Headsets 681 0 obj INFO 30-Apr-2020 13:39:25,419 [0x00002440]: RefId:[4cb93dfe-4461-4175-a311-c1880dba7ce4] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} It would be good if you try once, at least as a diagnostics. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To Mute and Unmute Models WO300 and WO350: * You have to initiate a call/audio (desk phone or PC) using your headset or base. Brand Plantronics. INFO 30-Apr-2020 13:39:26,990 [0x00002440]: RefId:[370e5939-97b3-40bc-9dd9-9c1d25c18d93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endobj INFO 30-Apr-2020 13:39:26,700 [0x00002440]: RefId:[bf974f13-3413-4849-b78b-a492fc6aa0c8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} You can also set mute off alert to tone only. Please let me know if you need more data. However If I join meeting from MS teams on iphone, the mute button does work. If you have any more issues please work with our support organisation. Details. Mute sync works with mute icon on the desk phone screen. INFO 30-Apr-2020 13:39:24,495 [0x00004ba0]: RefId:[4abf3ae3-3ce4-45ba-bc2b-e7657138ef48] Plantronics::CallManager::muteCall - Setting mute = 1 endobj Plantronics headset firmware is v160, Skype for Business is 16..8431.2110. Wireless Technology Bluetooth. Download and update firmware with the Poly Lens App: This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm.
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